July Fulfillment Update #2
over 3 years ago – Sat, Jul 15, 2023 at 06:27:18 AM

Hello backers!

It's the beginning of the final month in our estimated fulfillment schedule. Let's take a look at how things are lining up!

Key Takeaways

• May, of course, is complete, and June is complete, as well, with the exception of just 4 orders. July is a bit over 10% fulfilled (update: it's now closer to 20% by the time of this update release).
• In the absence of the July order, we've been fulfilling by using all the remaining overstock from the prior wave orders, in order to fulfill as many orders as possible, as early as possible. We do have confirmation that the dice have shipped as of this past Monday, and we're waiting on a firm ETA there, but it shouldn't be much longer until they arrive at our shop. Once that occurs, of course we'll immediately resume shipping heavily (update: after filming, the shipment arrived! We'll begin sorting through and receiving it, and we should be shipping more July orders by the end of this coming week).
• If you have any issue with your order and the products you receive, please get in touch with us so that we can help resolve it. Whether it's shipping damage, a missing item, or items that just don't align with what you expected, simply send  photos (if applicable) to [email protected] to begin the process, and we'll respond with next steps ASAP.
• As always, please be sure to keep your address up to date with us so that your orders get to the right place. If you have a move coming up, let us know the address and when you'll be able to receive mail there so we can change your address in our system. To do so, simply send us a direct message here on Kickstarter, or to the aforementioned email address ([email protected]).
• The remaining backers that did not respond to the survey will be unable to do so after today; these surveys will be locked to any further responses, so it's officially the "last minute" - fill the survey out now, or you'll have your pledge transferred to credit on the website for a future order... but that order will not be able to include anything from the Elemental Collection. As noted last time, pre-orders are also closing, so if you'd like to place a follow-up order, today is your last chance.

By The Numbers

Below are the total number of backers in  each fulfillment wave, as well as the number of shipped/pending  status backers in each. Note that some numbers may change  as we begin each new round of fulfillment, due to backers who have newly  responded to the survey being rolled into the final wave. Pre-orders close today, July 15th!

Wave 1: May - 1,397 backers *COMPLETE!*

• 1,397 shipped, 0 pending
• 100.0% fulfilled

Wave 2: June - 2,710 backers

• 2,706 shipped, 4 pending
• 99.9% fulfilled

Wave 3: July - 1,895 backers

• 367 shipped, 1,528 pending
• 19.4% fulfilled

Pre-orders - 675 backers

• fulfillment not yet started

Non-responsive - 492 backers

• These are backers that have yet to respond to the survey

The Home Stretch

As we move into the latter half of the final fulfillment month, I'd like to thank you for your support of this project. Now that the July dice order has arrived, we can get to work closing out the final wave of the Kickstarter itself, and then we can move on to pre-orders. For those of you still waiting, thanks for your patience, and I look forward to getting you all of your orders as soon as possible! I'll check back in on the 1st of August for what may well be our final fulfillment update. Until then, have a good one out there!

~ Ed Maranville, Customer Experience for Wyrmwood

July Fulfillment Update #1
over 3 years ago – Sat, Jul 01, 2023 at 06:52:46 AM

Hello backers!

It's the beginning of the final month in our estimated fulfillment schedule. Let's take a look at how things are lining up!

Key Takeaways

• The May wave is completely shipped, and the June wave is *mostly* fulfilled - we estimate by month's end to land with approximately 100 orders remaining (the video is incorrect on the number; about 100 orders shipped out after filming). These remaining June orders should go out relatively quickly - within the coming week, most likely.
• Moving into July, we'll be focusing on the outstanding June orders first, then moving on once the dice arrive. We've gotten word of an unavoidable delay on Dispel's end, so there will be a bit of a lull before we ship out the bulk of Wave 3 orders. We do expect to still receive the final shipment this month, but probably more towards the latter half of the month than the front half. I'll have a more solid update on the expected timeline in the mid-July update, after the order has been shipped out to us.
• As we move forward and continue to ship out a large volume of  orders, just a reminder that if you discover an issue with your order -  shipping damage, a missing item, or items that don't align with what you  expected - just get in touch with us, and we'll be happy to help. Send  photos (if applicable) to [email protected], and we'll respond  with next steps ASAP.
• As always, be sure to keep your address up to date with us so we  can be sure your orders get to the right place. If you have a move  coming up, let us know the address and when you'll be able to receive  mail there so we can change your address in the system.
• Finally, there are still several hundred backers who did not respond to the survey, or responded but failed to indicate any items they wanted to order. This is officially the last call for responses; after July 15th, we'll begin the process of locking down these orders and transferring the pledges to credit.
• With fulfillment wrapping up soon, pre-orders will be closing on July 15th, as well. If you've got your order and wanted to order more, or know anyone in your group that's planning on snagging a set but hasn't yet placed their order, now is officially the time!

By The Numbers

Below are the total number of backers in each fulfillment wave, as well as the number of shipped/pending status backers in each. Note that some numbers may change as we begin each new round of fulfillment, due to backers who have newly responded to the survey being rolled into the final wave. Pre-orders close on July 15th.

Wave 1: May - 1,397 backers *COMPLETE!*

• 1,397 shipped, 0 pending
• 100.0% fulfilled

Wave 2: June - 2,710 backers

• 2,594 shipped, 116 pending
• 95.7% fulfilled

Wave 3: July - 1,857 backers

• fulfillment not yet started

Pre-orders - 650 backers

• fulfillment not yet started

Non-responsive - 536 backers

• These are backers that have yet to respond to the survey

The Weeks Ahead

As the numbers above demonstrate, we've hit June very hard these past few weeks. We're going to be clearing out the last of the prior wave orders as we continue production for the final Kickstarter wave, then roll right into pre-order production.

We expect to have a quiet couple of weeks while we wait for the last dice order to arrive from Dispel, and then we should be shipping heavily again, so please bear with us while we line up the conclusion of the fulfillment. Thank you all for your support and patience, and I'll be back on the 15th to give you the latest information.

~ Ed Maranville, Customer Experience for Wyrmwood

June Fulfillment Update #2
over 3 years ago – Thu, Jun 15, 2023 at 11:23:47 AM

Hello backers!

As we reach the mid-month mark in fulfillment month #2, let's check in on our progress!

Key Takeaways

• The June dice arrived, and are being shipped out now, as you can see reflected in the numbers below.
• The last of May Dice Vault production is wrapping up and making its way to inventory now, and will be shipped out next week at the latest. Nearly all of the June Dice Vault production is in process, except for a very small segment of the Ebony pieces; these are due to be started shortly and will be pushed through to catch them up to their June brethren.
• As we move forward and continue to ship out a large volume of orders, just a reminder that if you discover an issue with your order - shipping damage, a missing item, or items that don't align with what you expected - just get in touch with us, and we'll be happy to help. Send photos (if applicable) to [email protected], and we'll respond with next steps ASAP.
• As always, be sure to keep your address up to date with us so we can be sure your orders get to the right place. If you have a move coming up, let us know the address and when you'll be able to receive mail there so we can change your address in the system.

By The Numbers

Below are the total number of backers in   each fulfillment wave, as well as the number of shipped/pending  status backers in each. Note that some numbers may change  as we begin each new round of fulfillment, due to backers who have newly  responded to the  survey being rolled into the final wave. Pre-orders remain open.

Wave 1: May - 1,396 backers

• 1,379 shipped, 17 pending
• 98.8% fulfilled

Wave 2: June - 2,710 backers

• 641 shipped, 2,069 pending
• 23.7% fulfilled

Wave 3: July - 1,857 backers

• fulfillment not yet started

Pre-orders - 630 backers

• fulfillment not yet started

Non-responsive - 500 backers

• These are backers that have yet to respond to the survey

The Weeks Ahead

As expected, the arrival of the June order cleared the way for solid shipping to resume day after day, and we expect to ship heavily for the remainder of the month. Production is going well, and we're aiming to have May wrapped up within days, and are hopeful we can get the vast majority of June produced and shipped by the month's end, if not all. Of course, either way I'll keep you posted right here on the 1st. Have a good one, and I'll be in touch soon! Thank you, as always, for your support.

~ Ed Maranville, Customer Experience for Wyrmwood

June Fulfillment Update #1
over 3 years ago – Thu, Jun 01, 2023 at 01:45:55 PM

Hello backers!

As we begin the second month of fulfillment, let's take a look at how things stand.

Key Takeaways

• We closed out May, with the exception of a handful of orders; while we did create the necessary number of Dice Vaults to finish up the month, we lost some, mostly at the CNC stage of production, and it did impact these remaining orders. However, they should be out within the next week or two. We apologize for the unexpected delay.
• The second order from Dispel will be arriving in the next week, which should cover the June wave - and then some. We'll begin shipping these out shortly after the order arrives, as early as late next week.
• While production losses did make us fall a bit short on May, we're pushing forward hard to get Dice Vaults and Tabletop Vaults not just on time, but ahead - at this point, we've got all necessary Vaults for the remainder of fulfillment in production, although many are at the early stages. You can expect a status report on how they're moving in the next update.
• While most of the feedback we've gotten is positive, and most shipments are arriving just fine, shipping damage can happen. In addition, individual dice within a colorway can vary, so it's possible to get a set that isn't quite what you expected, or that you don't like as much as you thought you would. While we've looked over our inventory and are finding that generally it matches the photos posted on the page, it's always possible to find an outlier here or there with unique items like these. If you feel that any of this applies to your order, just let us know - we'll be happy to help you exchange your set for a set you will love. To get started with that process, send us a brief description of the problem, with a photo of the item(s) in question to us at [email protected]. 
• Speaking of shipping, be sure to keep your address up to date with us. If you're moving, have moved since you filled out your survey and placed your order on BackerKit, or will be moving at any point over the next couple of months, it's vital that you let us know immediately.
• As we noted last time, we always ship all orders we can - excess  inventory that we don't need for the current month gets allocated to the  next wave, so the overflow items we received for May can be shipped to June backers early. But an item necessary for an unshipped May order will never be sent out to a June or July backer first, nor would items needed for June backers be shipped to July backers. Only excess inventory gets selected for early shipments.

By The Numbers

Below are the total number of backers in  each fulfillment wave, as well as the number of shipped/pending status backers in each. Note that some numbers may change as we begin each new round of fulfillment, due to backers who have newly responded to the  survey being rolled into the final wave. Pre-orders remain open.

Wave 1: May - 1,396 backers

• 1,238 shipped, 158 pending
• 88.7% fulfilled

Wave 2: June - 2,710 backers

• 235 shipped, 2,475 pending
• 8.7% fulfilled

Wave 3: July - 1,857 backers

• fulfillment not yet started

Pre-orders - 606 backers

• fulfillment not yet started

Non-responsive - 500 backers

• These are backers that have yet to respond to the survey

The Weeks Ahead

While I'm not happy that we've fallen a bit behind, it shows every sign of being a one-time issue and not a trend. We've got a solid ETA for the remaining Dice Vaults and Tabletop Vaults due for May, and the June and July Vaults aren't going to be far behind. In addition, the June Dispel order will be arriving any day, and that arrival will open up a flood of orders, so we should see big number shifts in the mid-June update, two weeks from now.

Thanks for your support and patience, and I'll be back on the 15th with the latest.

~ Ed Maranville, Customer Experience for Wyrmwood

Mid-May Fulfillment Update
over 3 years ago – Mon, May 15, 2023 at 11:49:57 AM

Hello backers!

It's time for the first mid-month check in. Let's take a look and see how fulfillment is going in month #1.

Key Takeaways

• I'm pleased to report things are off to a great start: we've shipped well over 1,000 orders already, including some early June orders!
• The earliest shipments went out on May 1st, and we've been shipping heavily since. As the final product is in, I included some rough clips of finished inventory in the video as a sneak preview for those of you in the later waves.
• We're wrapping up the Dice Vaults needed for the first month, and going right into June production, but things are moving strong on this front, as well. We should be wrapping up May within the next week or so, and then getting a strong start on June prior to the second Dispel order arriving here towards the end of the month.
• As we discussed last time, it's critical that you keep your address current with us. As we were starting to ship "June" orders before May 15th, you can also see why it's important to do so regardless of your estimated fulfillment date! If you're moving, have moved  since you filled out your survey and placed your order on BackerKit, or will be moving at any point over the next couple of months, it's vital that you let us know immediately.
• As we noted last time, we always ship all orders we can - excess inventory that we don't need for the current month gets allocated to the next wave, so the overflow items we received for May can be shipped to June backers early. But an item necessary for an unshipped May order will never be sent out to a June or July backer first.

By The Numbers

Below are the total number of backers in each fulfillment wave, as well as the number of shipped/pending status backers in each. Note that some numbers may change as we begin each new round of fulfillment, due to backers who have newly responded to the survey being rolled into the final wave. Pre-orders remain open.

Wave 1: May - 1,395 backers

• 1,001 shipped, 394 pending
• 71.8% fulfilled

Wave 2: June - 2,709 backers

• 166 shipped, 2,543 pending
• 6.1% fulfilled

Wave 3: July - 1,894 backers

• fulfillment not yet started

Non-responsive - 536 backers

• These are backers that have yet to respond to the survey

Pre-orders - 582 backers

• fulfillment not yet started

Elementally Yours

Thank you for your patience while we worked up to this point. Fulfillment is going great so far, and I'm aiming to keep it running smoothly until it's complete.

If you have any issues with your order, just reach out and let us know and we'll be happy to help. You can send a direct message on Kickstarter or send us an email. The comments section is public, so we can't discuss particulars of your order or send you an RMA, so it's best you stick to one of the aforementioned approaches to get the fastest service.

Thank you for your support, and I'll check back in on June 1st with the latest!

~ Ed Maranville, Customer Experience for Wyrmwood