May Fulfillment Update: Fulfillment Begins This Month
over 3 years ago – Mon, May 01, 2023 at 07:31:31 AM

Hello backers!

Well, it's May, and that means one thing: fulfillment is beginning this month!

Key Takeaways

• Moving forward, we'll be sending you two updates per month, instead of just one. Now that fulfillment is beginning, we'll keep you informed with a mid-month check-in so you can see how production and shipments are progressing.
• We're receiving our first shipment from Dispel this afternoon (May 1st). After that, we'll begin the process of verifying and inventorying everything, in preparation for ship-out. We've staggered the ordering so we should receive each wave's items with plenty of time, but I'll let you know if anything changes over the course of the fulfillment.
• Our production is well underway, so we don't anticipate any issues getting shipments going very soon. As of last week, we had about 50% of the Dice Vaults for the first wave produced and ready, so everything is going well.
• You can expect shipments to start going out as early as the end of this week!
• Now that we're beginning fulfillment, it's vital that your address be kept up to date with us. If you're moving, have moved since you filled out your survey and placed your order on BackerKit, or will be moving at any point over the next couple of months, it's critical you let us know immediately. To understand why, we should talk about how our fulfillment process works.
• Our process for filling orders prioritizes the earliest orders, but we actually look at ALL orders in the project to see what we can fill. If we have all the orders in the current wave covered, our system will look to later waves, and if we can fill those orders, too - we will! For example, let's say that we needed 100 Iconic Water d20s for the entirety of the May wave of fulfillment. If we actually received 120, the system will look into the June, or even July orders, to "assign" those remaining 20 items. If a backer in June ordered ONLY an Iconic Water d20, their order could be filled - and our system will let us know to ship it - even if it's still May!
• It's important to note that the above scenario would ONLY happen if we had MORE of a given item than the current wave needed; if, for example, we only had 98 Iconic Water d20s, the system would assign all 98 to May orders. Orders will only ship early if it doesn't come at the expense of an earlier backer's order. But, we will not hold back complete orders simply because the earlier wave is not 100% shipped.
• I hope this explains why it's so important that we have your up-to-date address information! So if you're anticipating a move, whether or not it falls before or after your estimated fulfillment month, let us know right away. Please send a direct message on Kickstarter, or an email to [email protected], with the following information: your current address, your new address, as well as the date you will be able to receive mail at your new address. If you know you're moving, but your new address isn't final yet, you can still let us know the timing, and we can hold your order until you provide us the new location. Important: If you don't let us know of an address change, and we have to redirect or resend the package, fees may apply. Thank you for your assistance in making sure your order makes it to you!

Elements Away!

It's exciting to finally be reaching the point where we can begin getting these dice and Dice Vaults on their way to you. We hope you enjoy them for years to come. Be on the lookout for shipping notifications as early as the end of this week, and I'll check in on the 15th to let you all know how the fulfillment is going! Thanks for backing the project and making these special dice a reality.

~ Ed Maranville, Customer Experience for Wyrmwood

April Fulfillment Update
over 3 years ago – Sat, Apr 01, 2023 at 05:46:27 AM

Hello backers!

As April begins, we're one month away from beginning fulfillment. How are things going? Let's find out. But first - a word of apology. I'm still recovering from PAX East this past weekend, so we're going to forego the video this time - sorry about that. Now, let's get on with the update.

Key Takeaways

• The first order of dice, covering wave 1, is due in towards the end of April. All is proceeding as expected, and the second wave is lined up and ready to proceed shortly after that.
• Pre-orders will most likely be closing down late this month to allow us to give full information to Dispel for the limited production.
• Dice Vaults and Tabletop Vaults have not yet entered production, but will around the middle of April. We have run the initial trials and don't anticipate any issues fulfilling the volumes needed for the campaign.
• Addresses remain locked, but as we near the start of fulfillment, it's very important that your address be kept up-to-date. If you have moved, are moving now, or will be moving sometime during the next several months, please let us know as far in advance as possible, so we can plan your shipment correctly and make sure it gets to you. Send us a direct message with your new address, as well as the date you'll be able to receive mail there, and we'll make sure your order gets to the right place.

Ready to Roll

As we near the beginning of fulfillment, we know you're eager to get these very special dice and Dice Vaults. We can't wait to get them to you, and I'll report back on May 1st to let you know what the status of the project is at that time. I'll be able to give you some solid information on our timeline on when shipments will begin and how we expect the fulfillment to go over the next several months.

As a reminder, beginning in May, there will be TWO updates per month, one on the 1st and one on the 15th, to give you a mid-month snapshot of fulfillment progress. That schedule will continue until fulfillment concludes (planned for July).

Until next time, thank you.

~ Ed Maranville, Customer Experience for Wyrmwood

March Fulfillment Update
over 3 years ago – Wed, Mar 01, 2023 at 06:51:03 AM

Hello everyone!

It's March. A new month brings with it the first of our regularly scheduled fulfillment updates while we work on processing and delivering all of your orders. There's generally not a lot to report in these updates, but we do believe in checking in to make sure you know things are progressing as planned. Are they? Let's find out!

Key Takeaways

• As I mentioned last time, addresses have been locked. However, this doesn't mean they can't be changed - you'll just have to contact us to make those changes for you. So if you'll be moving anytime during the course of fulfillment, please let us know the dates of your move, as well as the new address, so we can make sure your order makes it to you.
• The first order of Dice is placed, and in production now. We're expecting to receive that order in mid-April.
• Dice Vaults and other items are moving through the final stages of preparation for production, including time trials. Once that's complete, we'll be able to plan labor and schedule the production itself. We have solid estimates for this, but the trials will give us hard data.
• We don't anticipate any issues with our fulfillment timeline, and it should begin in May as planned.

Settling In

This was a quiet one, but oftentimes with Kickstarter fulfillment, no news is good news. We look forward to getting the first wave of dice in, and beginning production on the Vaults and other items for you soon. But we especially look forward to shipping all of these out to you all, beginning in May. I'll be back on the 1st of April with another update, and we should have a bit more to report for the month prior to the beginning of fulfillment. Until then, have a good one, and thank you for your patience while we work on getting everything lined up for you.

~ Ed Maranville, Head of Customer Experience for Wyrmwood

BackerKit is Locked & Charged... What Now?
over 3 years ago – Wed, Feb 15, 2023 at 11:31:25 AM

Hello everyone!

It's the middle of February, and we've got some news to share, both related to this project... and our newest project, launching TODAY! Let's dive in and get you all the info you need.

Let's start with the most exciting announcement... the Modular Gaming Table is back!

Modular Gaming Table

The Modular Gaming Table was launched on Kickstarter in 2020, and became the most successful gaming table on the platform in minutes. Now, over two years later, we've shipped nearly 10,000 tables to backers around the world, and we're finally ready to accept new orders. If you're looking for a table available in a variety of sizes and heights to fit any space and lifestyle, crafted from premium hardwoods and made in the USA, that's perfect for gaming, hobbies and gathering with the family... the Modular Gaming Table is your answer.

New woods, new accessories, still the best: claim yours today!

Okay, now let's talk about dice!

IMPORTANT: Addresses are Locking

We're locking down backer addresses today. What does this mean? Simply that you will no longer be able to change your address in BackerKit yourself. But don't worry, we can and will change your address if you need to update it! You'll just have to contact us with your new address to do that.

Why do we lock addresses so far ahead of fulfillment (which begins in May)? Well, it's because we need to import all of the orders into our fulfillment and shipping software, and to do that, we need backer addresses to be locked in BackerKit.

We'll discuss the fulfillment system a bit more in the next update, but for now, just be aware of two things:

• To change your address, you'll need to contact us directly, ideally through a Kickstarter message.
• In that message, include your new address, and what date you'll be able to begin receiving mail there.

Project Timeline

Let's recap what's happened so far, as well as the plan moving forward:

• The campaign launched and funded.
• The survey (BackerKit) was sent out, collecting order information.
• BackerKit has been locked down and charged.
• Order information has been collected, giving Wyrmwood & Dispel data for production.
• We're locking down addresses now, which will allow us to import orders into our fulfillment system.
• Fulfillment is slated to begin in May, and neither Wyrmwood nor Dispel anticipate issues hitting that target.

Update Schedule

Moving forward, we're going to shift into our standard update schedule, which is as follows:

• You can expect video updates on the 1st of each month beginning in March.
• Once fulfillment begins, in May, you can expect a second update each month, on the 15th.
• This schedule will continue until the campaign fulfillment concludes (planned to conclude in July).

Thus far, updates have been sporadic, and based on the timing of certain milestones (the survey release, lock, etc). With those events settled, we can move into this schedule to keep communication regular, without cluttering up your inbox too much when there isn't a lot to say. But that doesn't mean work isn't progressing - it just means that it's mostly kind of boring work, from a backer perspective. ;)

Of course, if the need arises, we will send an update outside of these times. But generally, you can expect to hear the latest news on those dates.

Settling In

Well, that about wraps this update up! Thank you for your support, and for finalizing your surveys and helping us gather data in this exciting period of the project. We're standing at a good news/bad news point in the project. The bad news is that for our backers, this marks the end of the most active, exciting part of the process. But the good news is that we've got what we need to get to work creating the Elemental Collection, and we're that much closer to getting it to you!

We'll be in touch soon with the latest. Thanks again for your support, and making this limited edition collaboration a success.

~ Ed Maranville, Head of Customer Experience for Wyrmwood

(Less Than) 48 Hour Warning: BackerKit Surveys Locking Down!
over 3 years ago – Mon, Jan 30, 2023 at 07:07:05 AM

Hello everyone!

This is just a quick reminder update to let you know that time is slipping away for those order changes...

BackerKit Surveys Locking in ~48 Hours!

This is officially the last call for order updates, so make sure you've made all desired changes to your order by end of day tomorrow - Tuesday, January 31st. That's the FINAL DAY for adding that last set of dice, new Dice Vault, or extra d20.

If you've already confirmed and are all set with your order, thank you, and you can relax!

BackerKit Charge Date

After the lockdown is completed, we'll be proceeding to redeem all the gift certificates you've entered, and adjust your order totals accordingly. Once that's complete, we'll be processing all the charges beginning on February 3rd (be aware that with the weekend, you may not see the charge hit until February 6th, so don't panic if you don't see it on your statement immediately).

That's about it for this one. I'll reach out with another update to let you know orders have been locked and charged, and then comes the hard part... waiting until fulfillment! More to come soon. :)

~ Ed Maranville, VP Crowdfunding Fulfillment for Wyrmwood